Frequently Asked Questions

Ordering & Customization

Q: Why don't you offer single personalized magnets?
A: We're committed to reducing waste and being environmentally responsible. Our minimum order quantities help us minimize material waste, reduce packaging, and lower our carbon footprint from shipping. By offering sets instead of singles, we can maintain our quality standards while being better stewards of our resources.

Q: How do I place a custom order?
A: Simply select your desired magnet size and quantity, then upload your photo(s) during checkout. We recommend images with a minimum resolution of 1000x1000 pixels for the best quality.

Q: What file formats do you accept?
A: We accept JPG, PNG, and most common image formats. For best results, use high-resolution photos taken with a modern smartphone or camera.

Q: What if my photo quality isn't great?
A: We'll do our best to work with what you provide, but low-resolution or blurry photos will result in lower-quality magnets. If we have concerns about your image quality, we'll reach out before production.

Q: Can I customize the design or add text?
A: Yes! Use our customization options during checkout to add text, choose layouts, and select your preferred style (Polaroid or standard format).

Production & Shipping

Q: How long will it take to receive my order?
A: Each magnet is handcrafted to order. Production takes 1-2 business days, followed by 2-3 business days for shipping. Total delivery time is typically 5-10 days for US orders, 7-14 days for Canada, and 2-4 weeks for international orders.

Q: Do you offer expedited shipping?
A: Our standard processing time is 1-2 business days for handcrafting. Shipping is 2-3 business days via USPS after production is complete.

Q: How much does shipping cost?
A: Shipping rates are $4.99 (US), $9.99 (Canada), and $16.99 (International). Wholesale and Bulk orders of 50+ magnets ship FREE!

Q: Can I track my order?
A: Yes! You'll receive a tracking number via email once your order ships. You can track your package through USPS.

Q: What if I need to change my shipping address?
A: Please contact us within 24 hours of placing your order. Once production begins, we cannot change the shipping address.

Bulk & Wholesale Orders

Q: Do you offer bulk pricing?
A: Yes! Orders of 50+ magnets qualify for wholesale pricing and FREE shipping. Visit our Wholesale and Bulk Orders collection or contact us for custom quotes.

Q: How long does bulk order production take?
A: Bulk orders may require additional production time depending on quantity. We'll provide an estimated timeline when you place your order.

Returns & Refunds

Q: Can I return my custom magnets?
A: Because each magnet is custom-made to your specifications, all sales are final. However, we stand behind our quality!

Q: What if my magnets arrive damaged or defective?
A: We'll make it right! Report any defects or damage within 7 days of delivery with photos, and we'll send you a free replacement at no charge. You don't need to return the defective item.

Q: Can I cancel my order?
A: Yes, but only within 24 hours of placing your order and before production begins. Contact us immediately if you need to cancel.

Q: What if there's a production error?
A: If we make a mistake, we'll replace your order for free with expedited production and shipping.

Product Information

Q: What sizes do you offer?
A: We offer magnets in 2.5" x 2.5", 3" x 3", and 3.75" x 3.75" sizes, with various set quantities available.

Q: What are the magnets made of?
A: Our magnets feature premium vinyl material with fade-resistant printing, water-resistant and scratch-resistant Luster photo paper, and strong magnetic backing that works great on refrigerators and metal surfaces.

Q: Will the colors fade over time?
A: We use fade-resistant printing technology to ensure your memories stay vibrant for years to come.

International Orders

Q: Do you ship internationally?
A: Yes! We ship worldwide. International shipping is $16.99 and typically takes 2-4 weeks for delivery.

Q: Will I have to pay customs fees?
A: International customers may be responsible for customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping cost.

Gift Cards

Q: How do gift cards work?
A: Our digital gift cards are delivered via email and can be redeemed at checkout. They never expire and make the perfect gift for anyone who loves preserving memories!

Q: Can I use multiple gift cards on one order?
A: Yes, you can apply multiple gift cards to a single purchase.

Photo Rights & Privacy

Q: Do I need to own the rights to the photos I upload?
A: Yes, please ensure you have the rights to use any photos you upload. By placing an order, you confirm that you own or have permission to use the images.

Q: Will you use my photos for marketing?
A: Only with your permission! Before adding products to your cart (under the "upload pictures" button), you'll have the option to consent to having your order featured on our social media. Your privacy is important to us.